A resource supply chain requires symbiosis between knowing what your current workload is today and what your workload might be in the future. In the world of professional services, managing complex people and planning processes via manual tools (spreadsheets) is risky. Spreadsheets have limited controls, trace-ability and audit-ability. They will not tell you if you are making money this month or not. A wrong calculation can be devastating, as seen on Wall Street. Having the right technology aligns people and processes to maximize efficiency.
Managing people without resource management or capacity planning software can result in a range of serious problems like over-commitme...