Hello and thank you in advance for the excellent help I always receive on this forum. This time I have am having an issue with the very basic concept of reflecting a customer's payment on an invoice. I have been told by my company who set up the NAV system that it is not possible to reflect a customer payment on an invoice and I cannot believe that this can be. I have never worked with any system that did not provide a mechanism to reflect a customer's full or partial payment.
I have attached a sample invoice to illustrate my problem. This customer pre-paid for their order by check and should receive an invoice reflecting that their bill is paid in full, but instead this is the invoice they were sent. I am told there is no way to indicate a payment by check in the NAV system with a balance due of zero. As you can imagine, a customer who has already sent a payment of $6,475 is fairly irritated when they receive an invoice reflecting that the full amount is still due.
Is it true that NAV does not have the ability to reflect a payment received and zero balance or remainder due? And that every invoice must have the full amount of their order regardless of whether or not it is partially or fully paid? I have never heard of a system like this and do not understand the reasoning behind it (as I do not understand how Microsoft cannot make allowances for the fact that every company in the US accepts payment at a PO box and needs to be able to reflect this on the customer card.)
Thanks in advance for your help.
Alison