As far I know NAV handles TAPI version 3.0 (but I'm not aware about backward compatibility with 2.0 version) and integration can be achieved starting from standard codeunit 5053 TAPIManagement.
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As far I know NAV handles TAPI version 3.0 (but I'm not aware about backward compatibility with 2.0 version) and integration can be achieved starting from standard codeunit 5053 TAPIManagement.