While having a lot of knowledge is always a plus, it's not the most important thing for an IT professional. Inevitably you'll run into a problem you've never seen or heard of before and you'll be forced to rely not on your prior experience, but rather your problem solving skills to deal with it. Making sure that an IT team has the tools and training to deal with unforeseen issues is what ultimately will make it successful and what will keep your business running smoothly. Here are a few of the most important capabilities and skills to address.
Deductive Skills and Diagnostics
This is what's referred to as "the Knack" in this viral Dilbert clip. When an unknown problem arises, an IT profes...