(This article is adapted from Gloria's new book Rapid Implementation, an expert guide for small business owners who need to support a successful, low-cost ERP implementation or upgrade. - Ed.)
If you own a small business, then you are the most important person in your company's ERP project. Of all the deadly sins of software implementation, you as the owner and leader have the opportunity to commit or avoid more of them than anyone else in your organization. Your support may begin with a kickoff meeting when you gather your employees to tell them about the implementation project and how it needs their cooperation, but it must go much farther.
During any ERP implementation project, ...
